AI Use Cases for Saudi Businesses

Customer Service

Keep your trading line open after hours, in Arabic and English.

Callers get an answer at 9 pm, on Friday and during Eid, and your sales team starts the day with a clean list.

Primary product: AI Voice Agent
Also: Sales Pro (CRM)

Industries: Trading & Distribution

Operations & Delivery

Teach your team to use AI in their daily work

Training & Advisory runs AI adoption workshops and hands-on sessions so your staff use AI in their daily office work.

Primary product: Training & Advisory

Industries: All industries

Operations & Delivery

Make an application you already run AI-powered

Custom Development & Integration makes an application you already run AI-powered and connects it to systems such as SAP and Odoo, without replacing it.

Primary product: Custom Development & Integration

Industries: Trading & Distribution · Contracting & Government suppliers · Professional & IT services

Customer Service

Give your team answers from your own files, with sources.

Knowledge Hub reads your spreadsheets, PDFs and Word files, and shows where each answer came from.

Also: AI Voice Agent

Industries: Trading & Distribution · Contracting & Government suppliers · Professional & IT services

Operations & Delivery

Let callers book, move or cancel site visits and appointments by phone.

The agent offers slots from your calendar, books, moves or cancels, and repeats the details to confirm.

Primary product: AI Voice Agent
Also: Sales Pro (CRM)
Also: Automation Pro

Industries: Contracting & Government suppliers · Professional & IT services

Operations & Delivery

Route approvals and requests automatically, with a record of every step.

Design the workflow, build the form, and see every run and every approval in one inbox.

Primary product: Automation Pro
Also: HR Agent

Industries: All industries

Finance & Accounts

Ask your numbers a question and hear the answer.

Ask by voice or text, and get a spoken answer with the chart and written analysis behind it.

Primary product: Data & Finance Voice Agent

Industries: All industries

Customer Service

Review every customer call without listening to any of them

Every call is recorded, transcribed and scored, so a manager listens only to the ones that matter.

Primary product: AI Voice Agent
Also: Data & Finance Voice Agent

Industries: Restaurants & F&B · Trading & Distribution · Professional & IT services

Human Resources

Score resumes and move hiring through one pipeline.

Each CV is scored against the role, and every candidate, decision and message stays in one place.

Primary product: HR Agent
Also: Human Capital Management
Also: Automation Pro

Industries: All industries

Procurement

Move purchase requests to purchase orders through your approval matrix

Each purchase request reaches the right approver under your delegation-of-authority matrix, and every purchase order is recorded.

Also: Automation Pro
Also: Procurement Pro

Industries: Contracting & Government suppliers · Trading & Distribution

Operations & Delivery

Prove every delivery with a signed photo on Telegram or WhatsApp.

The driver sends the signed photo, the code matches it to the note, and the system closes it and tells everyone.

Also: Digital Pro

Industries: Trading & Distribution

Human Resources

Catch every expiring document before it lapses.

One register for every employee and company document, with alerts early enough to renew.

Primary product: Human Capital Management
Also: HR Agent
Also: Automation Pro

Industries: All industries

Human Resources

Let employees request leave and letters without chasing HR.

Leave, letters and profile changes are handled in chat, and new hires are walked through onboarding.

Primary product: HR Agent
Also: Human Capital Management
Also: Automation Pro

Industries: All industries

Sales & Growth

Never miss a matching Etimad or Forsah tender.

Both portals are watched, matching tenders are filed, the Arabic documents are read and the response is drafted.

Primary product: Proposal Hub

Industries: Contracting & Government suppliers

Sales & Growth

Turn inbound calls into qualified leads in your CRM.

The agent asks your qualifying questions and files the lead, transcript and next step in Sales Pro.

Primary product: AI Voice Agent
Also: Sales Pro (CRM)

Industries: Trading & Distribution · Contracting & Government suppliers · Professional & IT services

Sales & Growth

Keep every lead moving through one pipeline and see what will close.

One place for leads, deals, customers and the follow-up work between them, with a view of what will close.

Primary product: Sales Pro (CRM)
Also: AI Voice Agent

Industries: Trading & Distribution · Professional & IT services

Operations & Delivery

Know stock levels across every branch and warehouse

Live stock with low-stock alerts, updated by every till sale and every delivery.

Also: Restaurant Management System

Industries: Restaurants & F&B · Trading & Distribution

Finance & Accounts

Get live dashboards and management reports from your ERP, without the analyst queue.

Live dashboards and a drafted management report, built from your ERP, folders and spreadsheets.

Primary product: Data Insight

Industries: All industries

Finance & Accounts

Close the month across every company in the group

Combine multi-company books on one chart of accounts, and ask questions across the group by voice or text.

Also: Data & Finance Voice Agent

Industries: Trading & Distribution · Contracting & Government suppliers

Finance & Accounts

Answer "has my payment arrived?" calls and log promises to pay

The agent states the invoice status from your records and logs each promise to pay with its date.

Primary product: AI Voice Agent
Also: Data & Finance Voice Agent

Industries: Trading & Distribution · Professional & IT services

Human Resources

Run payroll, GOSI, WPS and end-of-service from one system

Employees, payslips, leave, GOSI, WPS and end-of-service calculations on one system.

Also: Human Capital Management

Industries: All industries

Customer Service

Turn every IT support call into a ticket with a transcript.

The agent gathers what an engineer needs and opens the ticket in ServiceDeskPro, recording attached.

Primary product: AI Voice Agent

Industries: Professional & IT services

Operations & Delivery

See the health of every project and the whole portfolio on one screen.

Budget, time and resources roll up from the task to the boardroom, with red, amber and green health.

Primary product: Project & Portfolio Management
Also: Data & Finance Voice Agent

Industries: Contracting & Government suppliers · Professional & IT services

Sales & Growth

Draft client proposals from your own past work

Proposal Hub drafts the response from your library of past proposals, in Arabic or English, for your team to approve.

Primary product: Proposal Hub
Also: Sales Pro (CRM)

Industries: Professional & IT services · Contracting & Government suppliers

Customer Service

Handle sensitive calls with guardrails, escalation and an audit log

The AI Voice Agent works inside guardrails: sensitive details never read back, escalation to a person on set triggers, every call recorded and audit-logged.

Primary product: AI Voice Agent

Industries: Contracting & Government suppliers · Professional & IT services

Customer Service

Answer every restaurant booking call, day or night.

The agent takes the booking in Arabic or English and leaves your team a recorded, written record.

Primary product: AI Voice Agent
Also: Restaurant Management System

Industries: Restaurants & F&B

Customer Service

Take orders and answer "where is my order?" calls without tying up the counter.

Menu questions and order-status calls are handled by the agent. Real problems go to your team, transcript attached.

Primary product: AI Voice Agent
Also: Restaurant Management System

Industries: Restaurants & F&B

Customer Service

See SLA breaches coming before the customer calls.

Response and resolution targets count down live, and the ticket about to breach is flagged in time.

Also: AI Voice Agent

Industries: Professional & IT services

Procurement

Add sourcing on top of the ERP you already run

Procurement Pro adds vendor registration, sealed bidding, evaluation and award on top of the ERP you already run, such as SAP, Odoo or Oracle.

Primary product: Procurement Pro
Also: Custom Development & Integration

Industries: Contracting & Government suppliers · Trading & Distribution

Procurement

Answer supplier calls about purchase orders and payments

The agent gives suppliers PO status and payment dates, takes a message when it cannot, and logs the call.

Primary product: AI Voice Agent
Also: Procurement Pro

Industries: Trading & Distribution · Contracting & Government suppliers

Finance & Accounts

Read supplier invoices instead of retyping them

Invoices, receipts and delivery notes, including handwritten and Arabic ones, become records your team only checks.

Primary product: Digital Pro

Industries: All industries

Procurement

Run tenders from vendor registration to purchase order

Prequalification, sealed bids, AI-assisted evaluation and award, with the purchase order handed to your ERP.

Primary product: Procurement Pro

Industries: Contracting & Government suppliers · Trading & Distribution

Finance & Accounts

Issue ZATCA-ready invoices from every branch

A ZATCA-ready QR code on every receipt, with VAT applied at the till and every branch rolled up in one place.

Primary product: Restaurant Management System

Industries: Restaurants & F&B · Trading & Distribution

Finance & Accounts

Run quote-to-cash with ZATCA-ready invoices

From quote to order to delivery to invoice without retyping, with ZATCA-ready invoicing.

Also: Data & Finance Voice Agent

Industries: Trading & Distribution

AI agents

Business platforms

Services

By department

By industry

Resources

Find the work you want off your team's plate.

Teach your team to use AI in their daily work

Make an application you already run AI-powered

Review every customer call without listening to any of them

Move purchase requests to purchase orders through your approval matrix

Know stock levels across every branch and warehouse

Close the month across every company in the group

Answer "has my payment arrived?" calls and log promises to pay

Run payroll, GOSI, WPS and end-of-service from one system

Draft client proposals from your own past work

Handle sensitive calls with guardrails, escalation and an audit log

Add sourcing on top of the ERP you already run

Answer supplier calls about purchase orders and payments

No use case matches those filters yet.