No call goes unanswered, including after closing.
The agent picks up when the line is busy and when the restaurant is closed, so a booking call stops ending in a ringing phone.
Product fact
Use case
Answer every restaurant booking call, day or night.
AI Voice Agent picks up in Arabic or English, takes the booking, and leaves your team a recorded, written record.
- Who it’s for
- Owners and managers of independent restaurants, cafes and small F&B groups.
- Runs on
- AI Voice Agent, with Restaurant Management System alongside.
- Where it runs
- Cloud (a Saudi cloud provider in KSA, or your own cloud account) or on-premise.
The problem today
The phone rings hardest when your team is busiest.
Thursday evenings, Ramadan iftar, a school-holiday weekend. Staff on the floor cannot stop to take a booking, so the call rings out, and after closing nobody answers at all. Callers switch between Arabic and English in the same sentence.
- Who it’s for
- Owners and managers of independent restaurants, cafes and small F&B groups.
How it works today
- Booking calls come in at the busiest times: Thursday evenings, iftar, holiday weekends.
- Staff on the floor cannot stop to answer, so the call rings out.
- After closing, nobody answers.
- Callers switch between Arabic and English in the same sentence.
How it works
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Forward your number to the agent.
Forward your existing number to the agent when the line is busy or the restaurant is closed.
Busy or closedGuests keep calling the number they know.
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It answers in the caller's language.
The agent detects Arabic or English from the first words and answers in that language. It can switch language mid-call.
Arabic · EnglishOne greeting serves both languages.
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It takes the booking and reads it back.
It asks for date, time, party size and name, then reads the booking back to confirm.
Date · Time · Party size · NameThe guest hears what was booked before hanging up.
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It records the booking, or takes a message.
The agent books against the rules you set. Connecting it to your tables in Restaurant Management System is integration work under Custom Development & Integration. When a slot cannot be confirmed, the agent takes a message for the manager.
Booking or messageNothing is left on a scrap of paper.
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A person is always one request away.
A caller can ask for a person at any time and is handed to your team. The call can be transferred live or handed back as a callback with the transcript, as you configure it.
Hand-offThe guest is never stuck with the agent.
The product
From the ring to the record, in one agent.
Products involved
One agent answers. One system holds the tables.
Runs it
AI Voice Agent
It answers your business line around the clock. It books, resolves or takes a message, then hands your team the record.
Pairs with
Restaurant Management System
POS, kitchen, stock and ZATCA-ready invoicing in one flow.
Where a connection you need is not available out of the box, Custom Development & Integration builds it.
- Every call recorded and audit-logged
- Cloud or on-premise
- One-time cost, unlimited users
What changes
What changes on a busy Thursday.
Staff stay on the floor.
The manager reads every booking and message in one list each morning. Every call is recorded and transcribed, so a disputed booking can be checked.
Product fact
5
Five bookings you never saw.
If ten booking calls ring out on a busy Thursday and half of those callers would have booked, that is five bookings lost.
Bookings lost when 10 booking calls ring out and half would have booked. It is not a customer result, and your restaurant will differ.
Illustrative scenario · not a customer result
Questions
Answers, in plain words.
Yes. It detects the language from the caller's first words, answers in kind and can switch mid-call.
The agent takes a message for the manager instead of promising a slot. A caller can also ask for a person at any time.
You choose. On Cloud, recordings and transcripts are in KSA on a Saudi cloud provider, or in your cloud account. On-premise, they are on your servers. Voice processing uses a third-party speech service by default, and can run in KSA or on your servers on request.
No new number: you forward the line you already have. Restaurant Management System pairs with it. If you run a different system, or a connection you need is not available out of the box, Custom Development & Integration covers it.
One-time cost. No monthly subscription and unlimited users. AI model usage runs on your own account.