No after-hours caller reaches a dead line.
The agent picks up at 9 pm, on Friday and during Eid, in the caller's language.
Product fact
Use case
Keep your trading line open after hours, in Arabic and English.
Customers reach an answer at 9 pm, on Friday and during Eid, and your sales team starts the day with a clean list.
- Who it’s for
- Owners and sales managers of distributors, wholesalers and traders with repeat customers and a mixed Arabic and English customer base.
- Runs on
- AI Voice Agent, with Sales Pro (CRM) and ERP Pro alongside.
- Where it runs
- Cloud (a Saudi cloud provider in KSA, or your own cloud account) or on-premise.
The problem today
After the office closes, a voicemail box is the only answer.
Buyers place and chase orders when it suits their own day. Sales reps are on the road, the office closes early, and the Friday and Saturday weekend leaves two days when voicemail is all a customer gets. Urgent orders and delivery questions wait until Sunday.
- Who it’s for
- Owners and sales managers of distributors, wholesalers and traders with repeat customers and a mixed Arabic and English customer base.
How it works today
- Buyers call when it suits their own day, not yours.
- Sales reps are on the road and the office closes early.
- On Friday and Saturday, voicemail is the only answer.
- Urgent orders and delivery questions wait until Sunday.
How it works
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Roll your main number to the agent.
Your main number rolls to the AI Voice Agent outside working hours, or when all lines are busy.
After hours · All lines busyCustomers keep calling the number they know.
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It answers in the caller's language.
The agent answers in Arabic or English, can switch mid-call, and asks who is calling and what they need.
Arabic · EnglishThe caller never has to choose.
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It answers the common questions.
Delivery areas, opening hours and document requests are answered from your own price and delivery information.
Delivery areas · Hours · DocumentsThe answers come from your information.
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It takes the enquiry, or books a callback.
The agent takes order enquiries (item, quantity, date), or books a call back with the right salesperson.
Item · Quantity · DateThe enquiry is written down, not remembered.
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It escalates what is urgent.
Urgent topics go to the person on call. Everything else lands in a morning summary. The call can be transferred live or handed back as a callback with the transcript, as you configure it.
On call · Morning summaryUrgent goes now. The rest waits for the morning.
The product
From the late call to the morning list, in one agent.
Products involved
One agent answers. Two systems follow up.
Runs it
AI Voice Agent
It answers your business line around the clock. It books, resolves or takes a message, then hands your team the record.
Pairs with
Sales Pro (CRM)
Leads, deals and customers, with a forecast you can trust.
Where a connection you need is not available out of the box, Custom Development & Integration builds it.
- Every call recorded and audit-logged
- Cloud or on-premise
- One-time cost, unlimited users
What changes
What changes on Sunday morning.
Each salesperson opens the day with their own callbacks.
Every callback arrives with its transcript, so the conversation does not have to be rebuilt.
Product fact
You can see when customers actually call.
Management sees call volume by hour, which shows whether office hours match the hours customers call.
Product fact
Questions
Answers, in plain words.
No. It takes the call when nobody can. A salesperson owns every callback and opens the day with the transcript.
You decide. Urgent topics go to the person on your on-call roster. Everything else waits in the morning summary.
Yes. The AI Voice Agent can look up past orders in ERP Pro during the call.
You choose. On Cloud, recordings and transcripts are in KSA on a Saudi cloud provider, or in your cloud account. On-premise, they are on your servers. Voice processing uses a third-party speech service by default, and can run in KSA or on your servers on request.
One-time cost. No monthly subscription and unlimited users. AI model usage runs on your own account.