Prove every delivery with a signed photo on Telegram or WhatsApp.
The driver sends the signed photo, the code matches it to the note, and the system closes it and tells everyone.
ServiceDeskProSOLUTIONS ยท OPERATIONS & DELIVERY
Know where every delivery, project and request stands.
ServiceDeskPro brings back signed proof of delivery, Project & Portfolio Management shows every project on one screen, and Automation Pro routes every request with a record.
What does the work
WHERE THE WORK BREAKS
Delivery runs on follow-through. The tracking around it does not.
Paper proof of delivery.
Signed delivery notes come back days late or not at all, and invoicing waits on them.
Project reports built by hand.
Each manager keeps a spreadsheet, and the portfolio report is assembled monthly, already out of date.
Requests lost in chat.
Approvals live in WhatsApp groups and email threads, with no record of who agreed.
Visits arranged by phone tag.
Site surveys and service visits wait for the one person who holds the diary.
USE CASES
AI for the delivery work you do every week.
Four use cases from our library, each tied to a product you can see in a demo.
See the health of every project and the whole portfolio on one screen.
Budget, time and resources roll up from the task to the boardroom, with red, amber and green health.
Project & Portfolio ManagementRoute approvals and requests automatically, with a record of every step.
Design the workflow, build the form, and see every run and every approval in one inbox.
Automation ProLet callers book, move or cancel site visits and appointments by phone.
The agent offers slots from your calendar, books, moves or cancels, and repeats the details to confirm.
AI Voice AgentWHAT CHANGES
What changes, without a development project.
Every delivery note
Proof the moment it happens
ServiceDeskPro's Delivery Notes section prints a unique code on each note. The driver sends the signed photo, and the customer, the creator and the delivery manager are notified instantly.
How delivery proof works200 manager-days
A status day reclaimed
In this scenario, 40 managers each get back about five working days a year, under an hour a week, so the PMO recovers some 200 manager-days a year.
How portfolio health worksOne inbox
Every request has a place and an owner
Automation Pro runs the workflow, builds the form and puts every approval in one inbox. Every run is recorded, so you can see where a request sits.
How approvals and workflows workPRODUCTS FOR OPERATIONS
The agents and platforms behind it.
Platform
ServiceDeskPro
Ticketing and delivery notes in one desk, without per-agent fees.
Platform
Project & Portfolio Management
Projects, resources, time and budgets on one governed system, from the task to the portfolio.
Agent
AI Voice Agent
Books, moves and cancels visits and appointments by phone in Arabic and English, from your calendar.
Also in operations
ERP Pro keeps live stock across branches and warehouses. Custom Development & Integration connects what you already run. Training & Advisory teaches your team to use AI day to day.
- Your data stays in Saudi Arabia, and voice processing can run in KSA or on your servers
- On-premise if you need it
- Bring your own AI model
QUESTIONS
Answers, in plain words.
No. It is the second section of ServiceDeskPro, next to Ticketing. Each delivery note prints with a unique code, the driver sends a signed photo on Telegram or WhatsApp, and the system matches it, closes the note and notifies the people involved.
No. They use Telegram or WhatsApp, which they already have.
Yes. Pick the one that costs the most hours, whether delivery, projects or requests, and widen from there.
Yes. Automation Pro lets you design the workflow, build the form and run approvals from one inbox. Its AI Copilot can propose a flow from a plain-language description, and Automation Pro is fully usable with no AI switched on.
AI Voice Agent offers the available slots from your Google Calendar or Outlook calendar, books, moves or cancels the visit and repeats the details to confirm. Anything unusual goes to a person.
Pricing depends on the product and your setup, so we quote it in a demo. Every product is a one-time cost with no monthly subscription and unlimited users. AI model usage runs on your own account.
Operations & Delivery, by industry