Proof sits next to the order the moment delivery happens.
The signed photo is matched to the note and the note closes, so the proof is on file at the moment of delivery.
Product fact
Use case
Prove every delivery with a signed photo on Telegram or WhatsApp.
In ServiceDeskPro's Delivery Notes section, the driver sends the signed photo on Telegram or WhatsApp and the note matches, closes and notifies.
- Who it’s for
- Distributors, wholesalers and logistics-heavy firms with their own drivers.
- Runs on
- Delivery Notes in ServiceDeskPro, with ERP Pro and Digital Pro alongside.
- Where it runs
- In the cloud (a Saudi cloud provider in KSA, or your own cloud account), or on-premise.
The problem today
The invoice waits for a piece of paper.
A distributor cannot invoice with confidence until the signed delivery note is back. Papers return days late, get lost in vans, or are disputed at month end. The customer says it never arrived; the driver says it did.
- Who it’s for
- Distributors, wholesalers and logistics-heavy firms with their own drivers.
How it works today
- The delivery note is printed and goes out with the driver.
- The customer signs the paper copy.
- The paper comes back days late, or does not come back.
- Invoicing waits for it, and a dispute at month end is one person's word against another's.
How it works
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Print each note with its own code.
Every delivery note prints with a unique code.
Unique codeThe code ties the signed photo to the note.
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Sign at the door, photograph, send.
At delivery the customer signs. The driver photographs the signed note and sends it on Telegram or WhatsApp.
Telegram or WhatsAppNo new app for the driver.
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The code matches the photo to the note.
The note's own code ties the photo to the right delivery note, with no one matching it by hand.
Matched by codeNobody files anything.
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The note closes automatically.
Once the photo is matched, the delivery note closes.
Closed on matchThe proof sits next to the order.
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Everyone who needs to know is told.
The customer, the creator or admin, and the delivery manager are notified instantly.
Three people notifiedProof reaches all three at once.
The product, in three screens
From the printed note to the closed delivery, in one desk.
Products involved
One desk runs it. Two pair with it.
Pairs with
Digital Pro
Reads invoices, receipts and handwriting. Your team checks, not retypes.
Linking delivery notes to orders in ERP Pro is integration work under Custom Development & Integration.
- A unique code on every note
- Customer, creator or admin and delivery manager notified
- Role-based access and an audit trail
- Cloud or on-premise
- One-time cost, unlimited users, no per-agent fees
What changes
What changes when the van is back.
The proof arrives at the moment of delivery, so invoicing and disputes stop waiting on paper.
Invoicing waits for no paperwork.
You do not wait for a paper to come back before you invoice, because the signed copy is already there.
Product fact
Disputes are answered with a signed photo.
When a customer says it never arrived, the signed photo of the note is the answer.
Product fact
FAQ
Answers, in plain words.
No. The Delivery Notes section of ServiceDeskPro works through Telegram or WhatsApp.
The customer, the creator or admin, and the delivery manager, instantly.
If the code does not match or the photo cannot be read, the note stays open and the delivery manager is alerted to check it.
Delivery Notes is a section of ServiceDeskPro. Linking it to the orders in ERP Pro, or in another system, is integration work under Custom Development & Integration.
In the cloud (a Saudi cloud provider in KSA, or your own cloud account) or on-premise. One-time cost, with no monthly subscription, no per-agent fees and unlimited users, so adding a driver or a dispatcher adds no fee.