See SLA breaches coming before the customer calls.
Response and resolution targets count down live, and the ticket about to breach is flagged in time.
ServiceDeskProSOLUTIONS ยท CUSTOMER SERVICE
No call goes unanswered. In Arabic or English.
AI Voice Agent answers your line around the clock, books or resolves what it can, and gives your team a recorded, transcribed, sentiment-scored record of every call.
What does the work
WHERE THE WORK BREAKS
Customers call when it suits them. Your team cannot always answer.
Two languages, one line.
Callers switch between Arabic and English, and a team that covers both for all hours is expensive.
After-hours silence.
Weekends, Eid and Ramadan schedules leave long periods when the line is dead.
Calls that are not tickets.
Phone requests go into notes or chat, and a P1 reported at night waits until morning.
SLAs found in a dispute.
Contract response targets live in a file that nobody opens until the customer complains.
USE CASES
AI for the service work you do every day.
Four use cases from our library, each tied to a product you can see in a demo.
Give your team answers from your own files, with sources.
Knowledge Hub reads your spreadsheets, PDFs and Word files, and shows where each answer came from.
Knowledge HubAnswer every restaurant booking call, day or night.
The agent takes the booking in Arabic or English and leaves your team a recorded, written record.
AI Voice AgentTake orders and answer "where is my order?" calls without tying up the counter.
Menu questions and order-status calls are handled by the agent. Real problems go to your team, transcript attached.
AI Voice AgentKeep your trading line open after hours, in Arabic and English.
Callers get an answer at 9 pm, on Friday and during Eid, and your sales team starts the day with a clean list.
AI Voice AgentTurn every IT support call into a ticket with a transcript.
The agent gathers what an engineer needs and opens the ticket in ServiceDeskPro, recording attached.
AI Voice AgentWHAT CHANGES
What changes, without a bigger support team.
5 tables
Rung-out calls become bookings
In this scenario, ten booking calls ring out on a busy Thursday and half of those callers would have booked, which is five tables you never saw.
How restaurant booking calls workEvery call
A ticket with a transcript
AI Voice Agent asks for company, name, system affected and urgency, then opens a ServiceDeskPro ticket with the recording and transcript attached. Emergencies escalate straight to the on-call engineer.
How phone calls become ticketsBefore the call
Breaches flagged early
ServiceDeskPro matches each ticket to the customer's AMC, SLA or purchase order contract and counts the targets down live, with breach alerts before the deadline.
How SLA tracking worksPRODUCTS FOR CUSTOMER SERVICE
The agents and platforms behind it.
Agent
AI Voice Agent
Answers and makes calls on your business line in Arabic and English, on phone, WhatsApp and a website voice widget.
Platform
ServiceDeskPro
Ticketing and delivery notes in one desk, without per-agent fees.
Agent
Knowledge Hub
Answers from your own files, in Arabic or English, with the source shown.
Platform
Restaurant Management System
Point of sale, kitchen, stock and ZATCA-ready invoicing for restaurants. AI Voice Agent connects to its bookings and orders.
Also in customer service
Sales Pro (CRM) keeps every lead and customer record in one place. Data & Finance Voice Agent answers questions about your data by voice or text.
- Your data stays in Saudi Arabia, and voice processing can run in KSA or on your servers
- On-premise if you need it
- Bring your own AI model
QUESTIONS
Answers, in plain words.
It detects Arabic or English from the first words, answers in that language and can switch language mid-call.
It takes a message or hands the caller to a person, either as a live transfer or as a callback with the transcript, set up the way you want. Callers can ask for a person at any time.
It ships with six industry templates: IT support and helpdesk, healthcare and clinics, restaurants and hospitality, retail and e-commerce, education, and government and public services. Guardrails mean sensitive details are never read back, emergencies escalate and every call is audit-logged.
It is your choice. On Cloud, they sit in KSA on a Saudi cloud provider or in your own cloud account. On-premise, they sit on your servers. Voice processing uses a third-party speech service by default, and can run in KSA or on your servers on request.
Yes. The AI Voice Agent page has a recorded sample call and a full demo video.
Pricing depends on the product and your setup, so we quote it in a demo. Every product is a one-time cost with no monthly subscription and unlimited users. AI model usage runs on your own account.
Customer Service, by industry