The counter keeps serving.
Menu questions and order-status calls no longer interrupt the till or the kitchen pass.
Product fact
Use case
Take orders and answer "where is my order?" calls without tying up the counter.
AI Voice Agent handles menu questions, order enquiries and order-status calls, and passes real problems to your team.
- Who it’s for
- Restaurants and cloud kitchens that take direct phone orders alongside walk-in and app trade.
- Runs on
- AI Voice Agent, with Restaurant Management System alongside.
- Where it runs
- Cloud (a Saudi cloud provider in KSA, or your own cloud account) or on-premise.
The problem today
Delivery apps, walk-ins and the phone all compete for the same two people.
"Is my order on its way?" calls are the most common and the easiest to answer, yet they interrupt the counter and the kitchen pass. One caller asks in Arabic, the next in English.
- Who it’s for
- Restaurants and cloud kitchens that take direct phone orders alongside walk-in and app trade.
How it works today
- Delivery-app orders and walk-ins keep the counter busy.
- The phone rings for the same two people.
- "Is my order on its way?" calls interrupt the counter and the kitchen pass.
- One caller asks in Arabic, the next in English.
How it works
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It answers and picks the language.
The agent answers and detects whether the caller speaks Arabic or English. It can switch language mid-call.
Arabic · EnglishThe caller never has to choose.
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It answers menu questions from what you approve.
Menu, opening hours, location and allergen questions are answered from the information you approve.
Menu · Hours · Location · AllergensIt answers from your information, not from guesswork.
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It looks up the order.
For "where is my order?", the agent looks up the order and states its status.
Live look-upThe caller hears the real status.
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It takes a new order.
The agent takes the items and the details, then passes them to staff for confirmation.
Items · Details · Staff confirmA person confirms every order the agent takes.
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Real problems go to a person.
Complaints, and anything outside its guardrails, go to a person with the transcript attached. The call can be transferred live or handed back as a callback with the transcript, as you configure it.
Hand-off with transcriptThe team starts with the full conversation.
The product
From the call to the counter, in two products.
Products involved
One agent takes the call. One system holds the orders.
Runs it
AI Voice Agent
It answers your business line around the clock. It books, resolves or takes a message, then hands your team the record.
Pairs with
Restaurant Management System
POS, kitchen, stock and ZATCA-ready invoicing in one flow.
Where a connection you need is not available out of the box, Custom Development & Integration builds it.
- Every call recorded and audit-logged
- Cloud or on-premise, multi-branch
- One-time cost, unlimited users
What changes
What changes at the counter.
"I was told 20 minutes" can be checked.
Every order enquiry has a recording and a transcript, so a disputed promise can be listened to.
Product fact
Unhappy callers get a call back the same day.
Sentiment scoring flags unhappy callers for the team to ring back.
Product fact
Questions
Answers, in plain words.
Both. It answers menu, hours, location and allergen questions, and it takes new orders, which your staff confirm.
It looks up the order and says its status. If it cannot settle something, it passes the call to a person.
Yes. A multi-branch group can run one agent with branch-specific answers.
You choose. On Cloud, recordings and transcripts are in KSA on a Saudi cloud provider, or in your cloud account. On-premise, they are on your servers. Voice processing uses a third-party speech service by default, and can run in KSA or on your servers on request.
One-time cost. No monthly subscription and unlimited users. AI model usage runs on your own account.