Keep your trading line open after hours, in Arabic and English.
Callers get an answer at 9 pm, on Friday and during Eid, and your sales team starts the day with a clean list.
AI Voice AgentSOLUTIONS · TRADING & DISTRIBUTION
Orders in, goods out, proof back. Invoices that do not wait.
ERP Pro runs quote to cash, ServiceDeskPro's Delivery Notes section brings back signed proof at the moment of delivery, and AI Voice Agent keeps the order line open after hours.
What does the work
WHERE THE WORK BREAKS
Distribution runs on the phone and the delivery note. Both slip.
Delivery-note proof.
An invoice is only as safe as the signed delivery note behind it, and papers come back late and get disputed at month end.
Reps in the field, office closed early.
After-hours and weekend calls go to voicemail while customers decide who to order from.
Credit, cheques and chasing.
Customers pay by transfer and post-dated cheque, and finance spends its week asking who has paid.
ZATCA and VAT on every invoice.
High invoice volume makes e-invoicing and VAT a daily control, not a quarterly one.
AI VOICE AGENT FOR TRADING
It is Friday, 3 pm. A customer needs a repeat order for Sunday.
Illustrative scenario · not a customer story
The agent answers, and the salesperson starts Sunday with the transcript.
The agent answers in Arabic, takes the item and quantity, checks that the delivery area is covered, and books a callback with the customer's salesperson. The salesperson's Sunday list shows the transcript.
Another call: a customer asks if payment has been received, and the agent logs a promise to pay.
Transcript snippet (illustrative)
- Agent · Arabicمرحباً، كيف أقدر أساعدك؟Hello, how can I help you?
- Caller · Arabicأبغى أكرر طلب الأسبوع الماضي، وأبغاه يوصل يوم الأحد.I want to repeat last week's order, delivered on Sunday.
What the agent does
- Takes the item and quantity
- Checks the delivery area is covered
- Books a callback with the salesperson
- Puts the transcript on Sunday's list
USE CASES
AI for the work between the order and the cash.
Eight use cases from our library, led by the phone line.
Prove every delivery with a signed photo on Telegram or WhatsApp.
The driver sends the signed photo, the code matches it to the note, and the system closes it and tells everyone.
ServiceDeskProRun quote-to-cash with ZATCA-ready invoices
From quote to order to delivery to invoice without retyping, with ZATCA-ready invoicing.
ERP ProTurn inbound calls into qualified leads in your CRM.
The agent asks your qualifying questions and files the lead, transcript and next step in Sales Pro.
AI Voice AgentRead supplier invoices instead of retyping them
Invoices, receipts and delivery notes, including handwritten and Arabic ones, become records your team only checks.
Digital ProKnow stock levels across every branch and warehouse
Live stock with low-stock alerts, updated by every till sale and every delivery.
ERP ProRun tenders from vendor registration to purchase order
Prequalification, sealed bids, AI-assisted evaluation and award, with the purchase order handed to your ERP.
Procurement ProGet live dashboards and management reports from your ERP, without the analyst queue.
Live dashboards and a drafted management report, built from your ERP, folders and spreadsheets.
Data InsightA DAY WITH AI HUB
One ordinary day, with the paperwork handled.
Illustrative scenario. Not a customer story.
On the road
The note comes back with the driver
A driver delivers, the customer signs, and the driver photographs the note on Telegram or WhatsApp. The order closes before the van moves on. (ServiceDeskPro Delivery Notes section.)
On Sunday
Sales starts with a list
Sales opens Sunday with the callbacks from the weekend line, each with its transcript.
At the desk
Finance reads, not types
Supplier invoices are read into the books instead of typed.
TWO WAYS TO START
Start small, or run it governed.
Start small
One warehouse, a few reps.
- Begin with
- The voice line or ServiceDeskPro's Delivery Notes
- ERP Pro
- The quote-to-cash base is included in every install, and modules are added later
- Cost
- One-time cost, unlimited users
Run it governed
Multi-warehouse, multi-company groups.
- Scale
- Consolidation across companies, with approval matrices
- Deployment
- Cloud or On-premise, with data in KSA on a Saudi cloud provider or your servers
- Integration
- SAP, Odoo or Oracle, where you already run them
PRODUCTS FOR TRADING
The products behind it.
Platform
ERP Pro
Quote to cash on one system. Add modules as you grow, from Inventory to Group Consolidation.
Platform
ServiceDeskPro
Ticketing and delivery notes in one desk, without per-agent fees. Live SLA clocks, and signed proof back on Telegram or WhatsApp.
- Your data stays in Saudi Arabia
- On-premise if you need it
- Bring your own AI model
Answers, in plain words.
No. ServiceDeskPro's Delivery Notes section works through Telegram or WhatsApp.
The quote-to-cash base is included in every install. Add Finance & Accounts, CRM, Inventory, Procurement, Projects, HR & Payroll, Manufacturing, KSA Compliance or Group Consolidation as you need them.
It looks up live data such as order status during a call, takes orders and messages, and hands over to a person when needed. What it can see depends on the system it connects to. The AI Voice Agent can look up past orders in ERP Pro.
No. We integrate with what you run and add what is missing.
On a Saudi cloud provider in KSA, your data stays in Saudi Arabia. On-premise, it stays on your own servers. If you run in your own cloud account, it lives where you set that account up. You can bring your own AI model or key, so you are not tied to one provider.
Pricing depends on the product and your setup, so we quote it in a demo. Every product is a one-time cost with no monthly subscription and unlimited users. AI model usage runs on your own account.
Trading & Distribution, by department